At BELVARD, every timepiece is individually inspected and prepared before delivery. We take great care to ensure that each watch reaches you in perfect condition. This policy outlines the terms under which returns, replacements, and refunds are handled.
1. Returns for defective or incorrect items
BELVARD will accept a return or arrange a replacement if:
- The watch is defective upon delivery, including movement failure, dial defects, or damaged components resulting from the manufacturing or delivery process
- The incorrect model or dial variant was supplied, for example receiving a different dial colour from the one you ordered
Notification window
| Customer location | Notification window |
|---|---|
| Sri Lanka | Within 24 hours of delivery |
| International | Within 48 hours of confirmed delivery per courier tracking |
To initiate a return, email info@belvardwatch.com with your invoice number, serial number, and photographs clearly showing the defect or incorrect item. BELVARD will respond within 48 hours with instructions.
Conditions for return
To be eligible for a return, the timepiece must meet all of the following conditions:
- Unworn: the watch must not have been worn on the wrist
- In original condition: no scratches, marks, or damage caused after delivery
- Protective films intact: all protective films on the case, bracelet, and crystal must remain applied
- Complete packaging: returned with the original BELVARD watch box, outer sleeve, eurotote bag, warranty certificate, onboarding card, and all included accessories
- Serial number match: the serial number on the caseback must match the Warranty & Authenticity Certificate
Resolution
Upon receipt and inspection of the returned timepiece, BELVARD will determine the appropriate resolution. In the event that a replacement is not possible, a full refund will be issued to the original payment method.
2. Change of mind returns
Due to the limited and small-batch nature of BELVARD timepieces, we do not accept returns for change of mind, sizing preference, or personal taste. Each watch is produced in very limited quantities and once allocated cannot be resold.
We strongly encourage all customers to make an informed purchase decision before confirming their order. The following options are available to help:
- Private viewing appointments: customers may book an appointment to view and handle the watch in person before purchasing. Contact us at info@belvardwatch.com to arrange.
- Detailed photographs: customers may request additional photographs of any specific aspect of the watch before confirming their order
- Product information: full specifications, dial stories, and care information are available on this website
3. Pre-order cancellations
The first BELVARD is offered as a limited pre-order. The following cancellation terms apply:
| Stage | Cancellation policy |
|---|---|
| Before the pre-order window closes | Full refund to original payment method |
| After the pre-order window closes | Cancellation not accepted: production has commenced and your watch is being manufactured to order |
Production commences when the pre-order window closes. For the first edition, the pre-order window closes on 11 March 2027. Cancellation requests must be emailed to info@belvardwatch.com before the window closes to be eligible for a full refund.
4. Refund method & timeline
- Approved refunds will be issued to the original payment method used at the time of purchase
- Refunds will be processed within 7 to 14 business days of the return being received and inspected
- Shipping, duties, and handling fees are non-refundable in all circumstances
- For international returns, the customer is responsible for the cost of return shipping to BELVARD's service centre in Sri Lanka. Return shipping costs are non-refundable unless the return is the result of a BELVARD error
5. Non-returnable items
Returns will not be accepted under any of the following circumstances:
- The watch shows signs of wear, including wrist marks, scratches, or any evidence of use
- Protective films have been removed from the case, bracelet, or crystal
- The bracelet has been resized, altered, or modified in any way
- The watch has been serviced, opened, or tampered with by any party
- The Warranty & Authenticity Certificate is missing, damaged, or the serial number does not match the timepiece
- Original packaging, including the watch box, outer sleeve, eurotote bag, or any included cards or accessories, is missing or damaged
- The notification window (24 hours for Sri Lanka, 48 hours for international) has elapsed
- The return is requested for reasons of change of mind, personal taste, or sizing preference
6. Contact & returns support
To initiate a return, report a defect, or request support regarding your order:
- Subject line
- Returns Request — [your invoice number]
- Include
- Your serial number, invoice number, and photographs where applicable
- Response time
- Within 48 hours