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Frequently asked questions

The watch

What movement does the first BELVARD use?

The first BELVARD is powered by the Miyota 9015, a 24-jewel automatic mechanical movement from Japan, chosen for its reliability, accuracy, and everyday wearability.

Is the first BELVARD an automatic watch?

Yes. The first BELVARD is exclusively automatic: it winds itself through the natural motion of your wrist and requires no battery.

What is the power reserve?

The Miyota 9015 has an approximate power reserve of 42 hours when fully wound. If the watch has not been worn for more than two days, wind it manually by rotating the crown clockwise 20 to 30 times before wearing.

How accurate is the movement?

The Miyota 9015 is rated to ±10 seconds per day from the factory. Most examples perform within ±5 seconds per day in real world use.

What is the water resistance rating?

The first BELVARD is rated to 10 ATM (100 metres / 10 BAR): suitable for daily wear, handwashing, rain, and casual swimming, but not for scuba diving or high pressure water sports. Always screw the crown down fully before any water exposure. Full details are in our Care & Usage Guide.

Setting the time & date

How do I set the time and date?

Unscrew the crown anticlockwise, then pull it out one click to set the date or two clicks to set the time. Screw the crown back down fully afterwards. Step-by-step instructions are in our Care & Usage Guide.

Why should I avoid adjusting the date between 9 PM and 3 AM?

During this window the date change mechanism inside the movement is engaged. Adjusting the date then can cause irreversible damage, which is not covered by the warranty.

Bracelet & sizing

What wrist size does the first BELVARD fit?

The bracelet ships at a standard fit suitable for most wrist sizes. Full sizing information, including the number of removable links, will be on the Timepieces page.

Can I resize the bracelet?

Yes. The bracelet has 4 removable links on each side secured with pins; removal is a straightforward procedure any qualified watchmaker can perform. If you purchased through a private viewing appointment, BELVARD can pre-size the bracelet before delivery. Please inspect your timepiece thoroughly before making any bracelet adjustments.

Warranty & service

How long is the BELVARD warranty?

Every BELVARD comes with a 24-month international warranty, from the date of dispatch, covering manufacturing defects in the movement, case, and bracelet. See our Warranty Policy.

Is the warranty transferable?

Yes. The BELVARD warranty is transferable and remains valid for the duration of the original 24-month period regardless of changes in ownership, provided the Warranty & Authenticity Certificate and matching serial number are presented.

How do I make a warranty claim?

Submit a claim using the warranty claim form on our Warranty Policy page. We will respond within 48 hours. Approved claims receive a Warranty Authorisation Reference Number before any watch is sent to our authorised service partner.

Can I use any watchmaker during the warranty period?

During the 24-month warranty period, all servicing must be carried out exclusively through BELVARD's authorised service partner. Servicing by an unauthorised third party will void warranty coverage. After the warranty period, you are free to use any qualified watchmaker.

What is the recommended service interval?

BELVARD recommends a water resistance test every 2 years and a full movement service every 3 to 5 years. Full details are in our Service Policy.

How do I book a service?

Email service@belvardwatch.com. We will respond within 48 hours and issue a Service Authorisation Reference Number before your visit.

Orders, delivery & returns

When will I receive my pre-order?

First edition pre-orders are dispatched 8 to 10 weeks after the pre-order window closes. Once dispatched, your watch will arrive within 1 to 3 business days in Sri Lanka, or 5 to 7 business days internationally. We will email you tracking details as soon as your watch ships.

Do you ship internationally?

Yes. BELVARD ships worldwide via FedEx or DHL, fully tracked.

Will I have to pay import duties on an international order?

Possibly. Every country sets its own import duties and taxes, and these change from time to time, so we’re unable to quote an exact amount. Any charges are collected by FedEx or DHL when your watch is delivered. For an estimate, contact your local customs office or use the duty estimator on the DHL or FedEx website.

What is your return policy?

Returns are accepted for defective or incorrect items only: within 24 hours of delivery for Sri Lanka and 48 hours for international customers. We do not accept returns for change of mind. Full details are in our Returns & Refunds Policy. To request a return, email info@belvardwatch.com.

My watch arrived with a defect. What should I do?

Do not wear the watch or remove any protective films. Email info@belvardwatch.com with clear photographs of the defect within 24 hours of delivery (Sri Lanka) or 48 hours (international). Issues that appear after this window are handled under warranty.

Can I cancel my pre-order?

Yes, with a full refund, any time before the pre-order window closes. Production begins once the window closes, after which cancellations cannot be accepted.

Magnetisation

My watch is suddenly running very fast. What could cause this?

If your watch is gaining several minutes a day rather than seconds, it has most likely been magnetised, usually by a phone, laptop, or magnetic clasp. Demagnetisation is quick and inexpensive. See our Care & Usage Guide, or contact service@belvardwatch.com for guidance.

Warranty claim

If your timepiece needs a warranty assessment, please submit a claim using the warranty claim form. We will respond within 48 hours.

Submit a Warranty Claim

Direct contact

Prefer to reach us directly? We are available through the following channels. We aim to respond to all enquiries within 48 hours.

Warranty & service
service@belvardwatch.com
Orders, returns & general enquiries
info@belvardwatch.com

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